Privacy policy

PRIVACY POLICY

Last Updated: 18/06/2026

COMPANY INFORMATION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or place an order through BoxOrion.co.

BoxOrion.co is owned and operated by SIMEX LLC, a company registered in the United States.

Company Name: SIMEX LLC
Registered Address: 262 Chapman Rd, Suite 240, Newark, Delaware 19702, United States
Website: https://boxorion.co
Email: hello@boxorion.co

SIMEX LLC is the seller of all products offered on BoxOrion.co and is responsible for order processing, customer support, shipping coordination, returns and refunds.

PERSONAL INFORMATION WE COLLECT

When you visit BoxOrion.co, we automatically collect certain information about your device, including:

  • Browser type
  • IP address
  • Device information
  • Time zone
  • Cookies and similar technologies
  • Website usage data

When you place an order through our website, we may collect:

  • Full name
  • Delivery address
  • Phone number
  • Email address (if provided)
  • Order details

Because BoxOrion.co operates exclusively using Cash on Delivery (COD), we do not collect, process or store payment card information through the website.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and confirm orders
  • Arrange shipment and delivery
  • Communicate regarding your order
  • Provide customer support
  • Prevent fraud and abuse
  • Improve our website, products and services
  • Comply with legal obligations

CASH ON DELIVERY ORDERS

BoxOrion.co operates exclusively using Cash on Delivery (COD).

Customers are not charged online and do not submit payment card information through the website.

Customers provide their contact and delivery information solely so that SIMEX LLC can prepare, dispatch and deliver their order.

Payment is collected directly by the delivery carrier at the time of delivery.

SHARING YOUR INFORMATION

We may share personal information with trusted third-party service providers that assist us in operating our business.

These providers may include:

  • Shipping and logistics partners
  • Customer support providers
  • Website hosting providers
  • Analytics and marketing service providers
  • Fraud prevention services

All service providers are required to process personal data in accordance with applicable privacy and data protection laws.

We do not sell personal information to third parties.

LOGISTICS AND DELIVERY PARTNERS

To fulfill orders placed on BoxOrion.co, SIMEX LLC works with authorized logistics and delivery partners.

Customer information required for delivery may be shared with these partners solely for the purpose of processing, transporting and delivering orders.

COOKIES

BoxOrion.co uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve user experience
  • Analyze website performance
  • Measure advertising effectiveness

You may disable cookies through your browser settings. Certain website functions may not operate properly if cookies are disabled.

DATA RETENTION

We retain personal information only for as long as necessary to:

  • Process and fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Object to specific uses of your information

To exercise these rights, please contact us using the information below.

INTERNATIONAL DATA TRANSFERS

Your information may be processed in countries outside your country of residence.

SIMEX LLC takes reasonable measures to ensure that personal information remains protected and handled securely.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

SIMEX LLC is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

Any modifications will be posted on this page with an updated revision date.

CONTACT INFORMATION

For questions regarding this Privacy Policy or your personal information, please contact:

SIMEX LLC
262 Chapman Rd, Suite 240
Newark, Delaware 19702
United States

Email: hello@boxorion.co
Website: https://boxorion.co

RETURNS ADDRESS

Approved returns may be sent to our authorized logistics partner:

InOut Trade / euShipments
bul. 30-ti Mart 44
7000 Ruse
Bulgaria

This facility is used exclusively for returns processing and logistics operations.

BoxOrion.co remains owned and operated by SIMEX LLC, which remains responsible for customer support, refunds and all commercial activities.